Who this policy applies to
The ScanIt Delivery phone app ("the App") is provided by Innovative Programming Systems, Inc. ("IPS", "we", "us") of Grand Blanc, Michigan, USA. The App is a business tool used by delivery drivers at automotive dealerships ("Dealers") that subscribe to ScanIt Delivery.
This policy describes what the App collects when used by drivers, what we do with it, who we share it with, and what rights drivers have over their data. Drivers do not contract with IPS directly. The Dealer the driver works for is responsible for making sure the driver has been informed of, and agreed to, this policy as a condition of using the App for their work.
What the App collects
Account information (entered by the driver at sign-up)
- First and last name
- Email address — required; it is the sign-in credential and receives verification and password-reset codes
- Password
- Mobile phone number — optional; can be added or changed later in the App's profile settings
Drivers create their own account in the App using a dealer code or QR code provided by their Dealer, then confirm their email address with a 6-digit code we send by email.
Device information (automatic)
- A 9-digit install identifier that the App may generate on first launch (does not contain any personal information)
- Push notification token and platform (Android or iOS), used to send dispatch and chat notifications
- Crash and error reports, sent to our error-tracking provider — these include device model, OS version, app version, the state of the App when the problem happened, diagnostic logs, and on Android a screenshot of the App screen at the moment of the error
The App does not send your device's serial number or hardware identifiers to our servers.
Location and motion data (during active delivery routes)
- The App collects location while a delivery route is in progress. Collection starts when the route starts and continues while the App is in the background or the phone is locked.
- Collection ends when the driver completes the route, signs out, force stops the App, or powers off the phone. The App does not track drivers when no route is in progress.
- While the truck is moving, the App records position several times per second. While stopped, it records about once every 10 seconds. Recordings are sent to our servers in batches about every 3 minutes.
- Each recording includes position, altitude, speed, heading, and motion-sensor readings (acceleration). Motion data supports driver-safety reporting for the Dealer, such as hard-braking events.
- The App also attaches its most recent known location to requests it sends to our servers.
Delivery work product (created during normal use)
- Barcodes scanned while loading and delivering — delivery scans are recorded as the matched part and quantity; return scans include the barcode contents
- Delivery stop completions — timestamp and location at delivery
- Delivery counts entered by the driver, including not-found, partial-fill, and manually entered quantities
- Recipient signature image — captured on the phone touchscreen at each stop
- Proof-of-delivery photos — camera photos taken in the App; the Dealer's settings control whether photos and signatures are required
- Notes typed by the driver about a delivery
- Return records, with a reason selected from the Dealer's configured list
Chat messages
- The App includes a chat feature between drivers and the Dealer's dispatch staff
- Message text, sender name, timestamps, and read receipts are stored on our servers and on the device
- Chat notifications include the sender's name and the message text, and may appear on the phone's lock screen. Drivers can hide notification contents using their phone's notification settings.
What we do NOT collect
- Contact list
- Phone call logs or SMS message contents
- Calendar
- Photos or media from the device gallery (only photos taken in-app for proof of delivery)
- Microphone audio
- Information about other apps installed on the device
- Browsing history
How we use this information
We use the information we collect to:
- Authenticate the driver to a specific Dealer
- Route the driver through their delivery stops
- Show the Dealer's dispatcher where the truck is in real time
- Send the Dealer a delivery confirmation when each stop completes
- Provide the Dealer with delivery and driver-safety reporting
- Deliver chat messages between the driver and the Dealer's dispatch staff
- Troubleshoot crashes and improve the App
- Recover the driver's account if their phone is lost or replaced
We do not use driver data for advertising. We do not sell driver data. We do not profile drivers across Dealers — each Dealer sees only their own drivers' data.
Who we share data with
We share data with the following categories of recipients, and only for the purposes listed:
- The Dealer the driver works for — driver identity, location and driving metrics, delivery records, signatures, proof-of-delivery photos, and chat messages. Operating the delivery business is the entire purpose.
- Google Firebase Cloud Messaging and Apple Push Notification service — push notification token and notification content. Chat notifications include the sender's name and message text; route notifications contain only a generic alert.
- Ably — our realtime messaging provider; chat messages pass through Ably to reach the App while it is open.
- Our error-tracking provider (Sentry) — crash and error reports as described under Device information.
- Amazon Web Services (US data centers) — delivery stop coordinates are sent to AWS routing services to calculate and optimize routes.
- Our email delivery provider — the driver's email address, to send verification and password-reset codes.
- Law enforcement or courts — only when compelled by valid legal process. We require valid process and notify the affected Dealer where law allows.
When a driver starts turn-by-turn navigation, the App opens the phone's maps application with the destination address. Use of the maps application is covered by its provider's privacy policy.
We do not share driver data with advertising networks, data brokers, other dealers, or anyone outside the United States without a formal data-transfer agreement.
How long we keep data
- Account information (name, email, phone) — until the driver deletes their account or the Dealer deactivates the driver, plus 90 days
- Install identifier — until the App is uninstalled, plus 90 days
- Location and motion records — 90 days
- Scan records — 7 years (matches the broader ScanIt Parts retention period)
- Delivery stop completions, signatures, and proof-of-delivery photos — 7 years (legal record of delivery)
- Chat messages — 1 year
- Crash reports — 90 days
- Push notification tokens — removed when the driver signs out or the token becomes invalid
Backups may retain data for an additional 30 days after the live retention period.
Driver rights
Drivers can:
- See their data — request a copy by emailing privacy@ipsdev.com
- Correct their data — update name and phone number in the App under Account. To change the email address on an account, contact privacy@ipsdev.com.
- Delete their account — in the App under Account, choose Delete account. This removes the driver's sign-in and profile. Records created during delivery work (for example, signed delivery confirmations and location history) are business records of the Dealer and are retained as described above. Drivers can also delete their account at sid.ipsdev.com/delete-account or email privacy@ipsdev.com; we complete account deletion requests within 30 days.
- Object to specific processing — email privacy@ipsdev.com
Drivers in California (CCPA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have additional state-law rights, including the right to opt out of certain processing. Email privacy@ipsdev.com to exercise these rights.
We do not sell or "share" (as those terms are defined under CCPA) driver data.
Security
- TLS 1.2 or higher for all communication between the App and our servers; the App refuses unencrypted connections
- Access to production driver data is restricted to authorized IPS staff
- Route push notifications contain only a generic alert. Chat notifications contain the message text; drivers can hide notification contents on their lock screen through their phone's settings.
We commit to notifying affected Dealers within 72 hours of confirming any unauthorized access to driver data.
Children
The App is a business tool used by working drivers. It is not directed at children, and we do not knowingly collect information from anyone under 18. If a child somehow registers, contact privacy@ipsdev.com and we will delete the account.
Changes to this policy
We update the Effective Date below whenever this policy changes and give Dealers advance notice of material changes. Non-material clarifications (such as typo fixes or contact-info updates) may be made without notice.
Contact
Effective Date: August 3, 2026.